We want you to be happy with your purchase and that’s why we stand by our one-year warranty for CleanSpace 350 and CleanSpace 1280 (manufacturing defects only) and our six-month manufacturer’s warranty for the CleanTemp. With a seven-day return or exchange policy, CleanerPath products give you reassurance that your satisfaction is guaranteed. Learn more in our FAQ section below.
Frequently Asked Questions
Are your products effective against COVID-19 (SARS-CoV-2) and other pathogens?
Yes, they are. CleanSpace 350 and CleanSpace 1280 units recommend using MB-10 Tablets. MB-10 Tablets provide a ready-to-use safe, non-corrosive surface disinfectant and sterilant solution that can be used for up to seven days. MB-10 Tablets (EPA #: 70060-19-46269) are also the only solid disinfectant on EPA’s List N: Disinfectants for Use Against SARS-CoV-2 (COVID-19) with an Emerging Viral Pathogen claim (under the ingredient Aseptrol) and are featured on the Center for Biocide Chemistries list of Novel Coronavirus (COVID-19)—Fighting Products. If a product is qualified for the emerging viral pathogen claim, it is effective against a harder-to-kill virus than human coronavirus.
What makes CleanSpace 350 and CleanSpace 1280 work so well?
CleanSpace 350 and CleanSpace 1280 units produce a triple atomization effect. This three step process of breaking the disinfectant down to its smallest form creates a broader range of coverage & microbial elimination, ensuring every nook and cranny is covered within 30 minutes of use.
Can I use your products around children, pets, and the immunocompromised?
The recommended solution (MB-10 tablets) is a non-corrosive, food safe antimicrobial disinfectant for both home and business settings. The room/area must be clear while actively running our CleanSpace 350 and CleanSpace 1280 units (30 minutes to disinfect desired space). We also recommend an additional 20-30 minutes post disinfectant cycle to ensure maximum efficacy.
Is the recommended solution for CleanSpace 350 and CleanSpace 1280 safe for the environment?
Yes, the MB-10 tablets are EPA approved, eco-gentle, and break down harmlessly in the environment soon after delivering powerful results. The unique technology in our CleanerPath units safely creates antimicrobial vapor.
What is the technology that allows the CleanTemp to screen a person's temperature?
CleanTemp is equipped with an infrared thermometer sensor, allowing individuals to be accurately scanned within 1-3 seconds.
How accurate is the CleanTemp?
The error in temperature scanning is ±0.5°F.
Is the CleanTemp a plug and play type of product?
Yes, it requires simple assembly and once plugged into a 110V outlet it's ready to scan.
What happens when a person screens with an abnormal temperature?
The CleanTemp will sound an alarm and flash a red notification on the device. This function is optional and can be enabled/disabled via software settings.
Do employees or patrons have to wear a mask when getting scanned?
Mask detection is optional via software settings.
How many CleanTemps will I need?
A single device can scan approximately 10-15 people per minute, assuming social distancing rules are respected. Your needs may vary based on the total number of people entering your facility and at the rate at which people enter the facilities’ entry points over a given period of time. Higher volumes of people may require 2 or more at each entrance.
Does the CleanTemp work outside?
We recommend using inside to ensure ambient temperature is consistent.
Do you offer any product support after delivery/shipment?
We have online customer service representatives available to help with the initial setup. Subscribe to our newsletter to ensure you're up to date with our latest offerings.
How can I contact a customer service representative?
Our friendly customer service representatives are happy to assist you. We are available 7 days a week from 8am-5pm PST, firstname.lastname@example.org or (503) 318-6183.
Do you offer product warranties?
Yes, our CleanTemp comes with a 6-month manufacturing defect warranty, and our CleanSpace 350 & CleanSpace 1280 come with a 12-month manufacturing defect warranty.
What’s your return policy?
With a seven day return or exchange policy, CleanerPath products give you reassurance that your satisfaction is guaranteed.